Grange Park Opera

Terms & Conditions

CONDITIONS OF SALE
(i) If you are unable to use your tickets and we are unable to sell them, we will allow a member of staff to use them. This avoids gaps in the theatre.
(ii) Tickets may only be used by the purchaser and may not be sold on
(iii) Grange Park Opera is a charity. To make your ticket money work to our best advantage we have split the ticket prices into two parts: one part is a donation and the remainder is liable for VAT. The donation element at Nevill Holt is £25–£45 and at The Grange it is £30–£70. By doing this there is no additional cost to ticket buyers and more of your ticket money can go towards the operas. Gift Aid regulations mean we can also claim a further amount per ticket from HMRC. This practice is used by many charities. Without the donation element, we are unable to cover the festival costs. We are legally bound, however, to point out that the donation element is optional.
(iv) Latecomers will not be admitted to the auditorium and there will be no re-admission, unless there is a suitable pause.
(v) The management reserves the right to refuse admission or change or cancel the advertised programme and artists.

TICKETS RETURNED FOR RESALE OR EXCHANGE
Tickets may be returned for resale only after all other tickets have been sold. Please contact the Box Office to check availability prior to returning any tickets. Grange Park Opera cannot guarantee the sale of any tickets returned regardless of availability or demand. Tickets may be accepted for exchange subject to availability (a minimum of 72 hours notice is required).
PLEASE NOTE OUR NEW RETURNS POLICY: resold tickets are subject to a one-off £10 administration fee, regardless of how many tickets are resold. Monies owed will be ON ACCOUNT for use during the following year's Festival. It is no longer possible to issue cheque refunds against resold tickets. VERY IMPORTANT: You will NOT be notified of a successful resale or an unsuccessful resale prior to the performance. Please ensure you contact the Box Office to check the status of your tickets.

AT THE PERFORMANCE
Latecomers will only be admitted at a suitable pause. The Front of House representative on duty will advise you.
Photography is strictly prohibited. Mobile phones must be switched off.